FrequentLy Asked Questions

How do I contact you?

support@kuLishop.com

How do I use the dry gLobetrotter?

There are four basic parts, the glass mouthpiece, the base, the cylinder shaped coil, and the top screw on lid/filter. The filter unscrews into 3 parts. The filter, the spring, and the metal part that holds the filter and spring together. To start, you must make sure the base and the coil are connected. The lid/filter should be removed.

  1. Ground up your dry herb  
  2. Pack it into the coil, don't pack it too tight or you won't get a good hit
  3. Screw on Filter/Lid.
  4. Attach base to battery.
  5. twist glass Mouthpiece over koiL onto O-rings and begin using kuLi

How do I use the dry kuLi koiL?

There are three basic parts: The bottom base, the silver cylinder shaped coil, and the top screw on lid/filter. The filter unscrews into 3 parts. The filter, the spring, and the metal part that holds the filter and spring together. To start, you must make sure the base and the coil are connected. The lid/filter should be removed.

  1. Ground up your dry herb  
  2. Pack it into the coil, don't pack it too tight or you won't get a good hit
  3. Screw on Filter/Lid.
  4. Attach base to battery.
  5. Slide Mouthpiece over koiL and begin using kuLi

How do I clean my rippLer?

You will need the following:

  • rippLer
  • isopropyl alcohol (70% - anything over 80% will damage the print)
  • Salt (preferably epson salt from somewhere like walgreens or CVS)
  • Ziplock bag
  • a single qtip

Steps:

1. Put epson in each end of the rippLer (the mouthpiece and Joint). Just a small amount is fine.

2. Place rippLer safely in ziplock back and fill about 1/3 of the way or enough to cover the rippLer.

4. Let sit for 20 minutes. shake the bag safely to increase movement of the grime.

5. remove the rippLer from the bag and dispose of the alcohol and byproduct somewhere safe. Run the rippLer under hot water.

6. clean the mouthpiece and the joint with qtips as necessary.

Repeat steps 5-6 until rippLer is clean. It should only take one or two times.

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Where can I purchase a kuLi?

You can buy at our online shop or visit the store locator for authorized kuLi retailers. 

How do I turn on my kuLi?

Turn on your kuLi by pressing it 5 times rapidly. It  will flash to indicate that it's been turned on.

Is my kuLi charged when I receive it?

Yes. kuLis come charged and ready out of the box.

How do I clean my kuLi? 

Remove unwanted residue from the power button and connection point with a cotton swab soaked in diluted rubbing alcohol. It is not recommended to use alcohol with a greater concentration of 70%. A clean kuLi will perform better and last longer.

How do I know if my kuLi needs to be charged?

When the battery is in need of a charge, the power button will flash repeatedly when pressed. Connect the battery to the USB charger. When charging, the LED indicator of the battery tip will glow red. Once fully charged, the indicator light will turn green.

How do I use the kuLi koiL?

The easiest way to attach a kuLi or dry koiL is to first slide the koiL into the mouthpiece and then attach the mouthpiece to the battery. The mouthpiece will provide better leverage as you attach the koiL. Once attached, remove the mouthpiece by sliding it off of the koiL. Leave the koiL attached to the battery. Place concentrates directly onto the koiL. Slide mouthpiece over koiL. Begin vaping by pressing and holding down power button while inhaling through the mouthpiece. Keep power button pressed down while vaping.

My rippLer does not seem to fit?

Follow the steps below

  • remove glass from rippLer base by slowly twisting and pulling at the same time
  • remove the rippLer tip from base by unscrewing it. You should now just have a black base.
  • place one side of the rippLer base in the battery, the take the palm of your hand and push the base into the socket. You can apply alot of pressure without causing and damage. The base should pop in. Its not easy, but it produces a super tight hold which is ideal.

  • If you are still having trouble after trying these steps then please contact us at support@kuLishop.com. 

    How do I use the dry koiL?

    The dry koiL is for dry ground matter. To use, remove the top of the dry koiL (CAUTION - The lid gets very hot during use. Be sure to let the dry koiL cool down before removing the lid). Place ground matter in the tube atomizer and place lid back on dry koiL. Then attach the koiL to the battery. Place mouthpiece over the dry koiL and begin use by pressing power button.

    How do I use the wet koiL?

    The wet koiL is for eliquid. To fill the wet koiL, remove the black tip. Drip eliquid into the tank. Be sure and apply some eliquid to the wick area. For optimal performance, do not fill the tank more than 50%. Do not over fill. Attach the wet koiL to the kuLi and press the power button to begin vaping.

    When should I replace my kuLi koiL?

    The average customer will use the same kuLi koiL for 6-8 weeks, but you may prefer to replace it more frequently for best taste and performance. Many customers buy new kuLi koiLs every month, but we've also heard from some who have used the same kuLi koiL for the last year. 

    What koiLs are compatible with my kuLi?

    kuLi koiL: compatible for use with the kuLi battery and is designed for use with concentrates. It is not intended for use with ground material or eliquid.

    dry koiL: compatible for use with the kuLi battery and is designed for use with ground material. It is not intended for use with concentrates or eliquid.

    wet koiL: compatible for use with the kuLi battery and is designed for use with e-liquids. It is not intended for use with concentrates or ground material.

    kuLi Battery Warranty

    We offer a 1-year warranty on all kuLi batteries. If you're experiencing an issue with your kuLi battery, contact support@kuLishop.com. Warranties are valid only if you purchased from our website directly or have a valid receipt to show the date of purchase and the store in which it was purchased from. We do not assist with counterfeit products or any items purchased from third-party websites.